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Frequently Asked Questions

I notice small traces of pen under the embroidery, is this normal?

This is quite normal, my panties being all embroidered by hand, they are previously plotted with a special textile pen. My team erases the tracks before sending them, but there may be a little left, no worry if there are traces left, they will be washed out.

Is my payment secure ?

To ensure that you can order securely, Marlotte has chosen BNP Paribas Bank and the Paybox secure payment interface as its partner.
We guarantee that Marlotte does not collect your bank details at any time, which are encrypted by the SSL “xxxx” security system.
Your data can not be detected, intercepted or used by third parties.
Security and confidentiality for each of your transactions.
The password you choose when creating your account is also encrypted before being stored in our database.

How should you wash and iron?

My lace and fabrics are delicate so I recommend you wash me by hand or cold. For my dark fabrics, it is better to wash me separately, the first time. My models can be ironed except on my embroideries which contain beads and sequins.

Other questions ?

Do you have more questions ? You can not create an account, login, or place an order ? You can contact me at: marlotte@marlotte-paris.com or via the contact form.
Describe your problem by mentioning your phone number or email address. We will respond as soon as possible.

Are all products are hand-embroidered ?

Yes, all embroideries are made by hand and like all products made by hand there can be small imperfections but that’s why you’d love me… 🙂

What is the embroidery technique used?

The embroidery point used is the chain stitch, my embroiderer uses an Indian hook or a needle to sublimate me!

You don't find your answer ?

Please send us a message via our contact page.